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Welcome to Swimming Clothing (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website swimtraininggear.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

Our Commitment: As fellow swimming enthusiasts, we’re dedicated to providing high-quality swim training gear with transparent policies that protect both you and our business.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18+ or minors with parental consent. We reserve the right to refuse service to anyone at our discretion.

1.2 Intellectual Property

All content on this site (logos, text, images, product designs) is owned by Swimming Clothing and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Product Information

2.1 Product Range

We specialize in swim training gear including:

  • Competitive swimwear (jammers, ladies swimwear, briefs)
  • Training accessories (goggles, fins, snorkels, nose clips)
  • Swim lifestyle products (bags, shoes/sliders, drinks bottles)
  • Children’s swim gear (boys, girls, kids categories)

2.2 Product Descriptions

We make every effort to display products accurately, but colors may vary slightly due to monitor settings. Sizes follow standard swimwear measurements – please consult our sizing guides.

2.3 Hygiene Considerations

For health and safety reasons, certain items (briefs, nose clips, snorkels, hair brushes) cannot be returned unless faulty. See our Returns Policy for details.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to cancel orders for any reason, including:

  • Pricing errors
  • Product unavailability
  • Suspected fraudulent activity

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed immediately at checkout. You confirm all provided payment information is accurate.

3.3 Pricing and Taxes

All prices are in GBP (£). International customers are responsible for any customs fees or import taxes, which are non-refundable if you return goods.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information via email upon dispatch.

4.2 Shipping Options

Method Cost Carrier Delivery Time
Standard Shipping £12.95 DHL/FedEx 10-15 business days after dispatch
Free Shipping Free (orders over £50) EMS 15-25 business days after dispatch

4.3 Delivery Areas

We ship worldwide except to certain Asian and remote regions. If your location isn’t supported at checkout, please contact [email protected].

4.4 Delivery Issues

You must inspect goods upon delivery. Report any damage/missing items within 48 hours to qualify for replacement (subject to availability).

5. Returns and Refunds

5.1 Returns Policy

You may return most unworn, unwashed items with original tags within 15 days of receipt for refund/exchange. Non-returnable items (unless faulty):

  • Briefs
  • Nose clips
  • Snorkels
  • Hair brushes

5.2 Returns Process

  1. Contact us within 15 days using our Returns Request Template
  2. We’ll email a returns authorization number and instructions
  3. Package items securely with original packaging and completed returns form
  4. Ship to: Swimming Clothing Returns, 95 Southgate St, Gloucester, GB GL2P 6VW

Note: Return shipping is at your expense. We recommend tracked services.

5.3 Refunds

Refunds are processed within 5 business days of receiving your return. Original shipping costs are non-refundable unless the return results from our error.

5.4 Exchanges

For size exchanges:

  • Follow standard returns process
  • Clearly indicate preferred replacement
  • No additional shipping charges for same-product exchanges

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate:

  • Shipping/billing information
  • Payment details
  • Contact information

6.2 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your login details and all activities under your account.

6.3 Prohibited Conduct

You agree not to:

  • Use our site for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Submit false returns requests
  • Resell our products without authorization

7. Liability Limitations

7.1 Product Use

Swimwear and accessories are designed for their intended purposes. We’re not liable for:

  • Injury from improper use
  • Wear and tear from normal use
  • Modifications made to products

7.2 Website Availability

We strive for continuous site availability but aren’t liable for temporary outages due to:

  • Technical issues
  • Maintenance
  • Circumstances beyond our control

8. General Provisions

8.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.2 Governing Law

These terms are governed by English law. Disputes will be resolved in English courts.

8.3 Contact Information

For questions about these terms:

Swimming Clothing
95 Southgate St
Gloucester, GB GL2P 6VW
Email: [email protected]

Our Promise: We’re committed to your satisfaction with both our products and service. As swimmers ourselves, we understand the importance of reliable gear and stand behind what we sell.