At Swimming Clothing, we want you to be completely satisfied with your swim training gear. If for any reason you’re not happy with your purchase, we offer a straightforward returns and exchanges process for most items.

Our Returns Policy

You may return most unworn, unwashed items with original tags attached within 15 days of receiving your order for a refund or exchange. Please note:

  • All returned items must be in original condition with tags attached
  • Original packaging should be included where possible
  • We cannot accept returns on hygiene-sensitive items like briefs, nose clips, and snorkels unless faulty

Important Note for Competitive Swimmers

As fellow swimming enthusiasts, we understand the importance of perfect-fitting gear for training. If your competition swimwear (jammers, ladies swimwear) doesn’t fit as expected, please contact us immediately at [email protected] – our team of swimming experts can help with sizing advice before you need to return.

How to Return an Item

  1. Contact Us within 15 days of receiving your order using the template below
  2. We’ll email you a returns authorization number and instructions
  3. Package your return securely with the original packaging
  4. Include the completed returns form (we’ll email this to you)
  5. Ship your return to our Gloucester address (return shipping is at your expense)

Return Shipping Options

You may choose your preferred carrier for returns. We recommend using a trackable service:

  • UK Returns: Royal Mail Signed For or similar
  • International Returns: DHL, FedEx, or your national postal service with tracking

Our returns address:
Swimming Clothing Returns
95 Southgate St
Gloucester, GB GL2P 6VW

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error
  • International customers: note that any customs fees or import taxes are non-refundable

Exchanges

For size exchanges on swimwear or accessories:

  1. Follow the standard returns process above
  2. Clearly indicate your preferred replacement item/size in your return request
  3. We’ll ship your replacement once we receive the original item
  4. No additional shipping charges for size exchanges within the same product line

Returns Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Swimming Clothing Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return:
[Product Name], [Size], [Color]
[Product Name], [Size], [Color]

Reason for return: [Please specify: wrong size, faulty, changed mind, etc.]

Requested action: [Refund / Exchange for [Product Name & Size]]

My original payment method was: [Visa/MasterCard/JCB/PayPal – last 4 digits only]

Please send the returns authorization and instructions to this email address.

Best regards,
[Your Full Name]
[Your Contact Number]

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following swim essentials unless they arrive faulty:

  • Briefs
  • Nose clips
  • Snorkels
  • Hair brushes

If you receive a faulty hygiene item, please contact us immediately with photos of the issue.

Questions?

Our team of swimming enthusiasts is happy to help with any returns questions. Contact us at [email protected] and we’ll respond within 24 hours.

Happy swimming!
The Swimming Clothing Team